jilil Privacy Policy

jilil ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. When you register on jilil or use our services, you agree to this privacy policy. The purpose of this policy is to inform you how your information is used and what your rights are. We give your privacy the highest importance and keep your information secure using modern security technology including SSL encryption.

To operate jilil's services properly, we collect the following types of information:

1.1 Information You Provide Directly

• Full name, email address, and date of birth
• Mobile number and contact address
• Documents required for identity verification (national ID card or passport)
• Financial transaction details — bKash, Nagad, Rocket, or bank account information

1.2 Automatically Collected Information

• IP address, device type, and operating system
• Browser information and user agent string
• Site access time, page visits, and navigation patterns
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may receive limited information from trusted third-party services.

jilil uses your information only for the following legitimate purposes:

• Account Management: Ensuring registration, login, and profile verification.
• Financial Transaction Processing: Managing deposit and withdrawal services properly.
• Customer Support: Resolving your issues through 24/7 Bengali live chat.
• Security and Fraud Prevention: Detecting unauthorized access and fraudulent activity.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Analyzing user experience to improve the platform.
• Relevant Communication: Sending promotional messages or important updates with your consent.

jilil applies industry-standard security measures to protect your information:

3.1 Encryption Technology

All your personal and financial information is transmitted through SSL (Secure Socket Layer) encryption. Sensitive information stored in the database is kept secure through additional encryption.

3.2 Access Control

jilil staff are given limited access only to the information necessary to perform their duties. All staff are held under strict confidentiality agreements.

3.3 Data Retention Period

Your information is retained only for as long as your account remains active or as required to fulfil legal obligations. After an account is closed, personal information is securely deleted or deactivated within a defined period.

jilil never sells your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements.

4.2 Legal Requirements

If disclosure of information is required under a court order, a legal demand from an investigative authority, or applicable law, jilil will be obligated to comply.

4.3 Business Changes

If jilil participates in any merger, acquisition, or asset transfer, user information may form part of that process. In such cases, we will notify you in advance.

jilil uses cookies to improve your browsing experience and ensure the functionality of the platform.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, security verification, and saving user preferences. Disabling these cookies may prevent the site from working properly.

5.2 Analytical Cookies

We use analytical cookies to analyze how the site is used and improve services. This information is collected in aggregate form and is not personally identifiable.

5.3 Cookie Control

You can control cookies at any time by changing your browser settings. However, disabling certain cookies may limit some features of the site.

As a jilil user, you have the following rights regarding your own information:

6.1 Right of Access

You can request a copy of the personal information stored in your account at any time. We will provide it within a reasonable time.

6.2 Right to Correction

If there is any error in your information, you can request a correction. Contact us at [email protected] for assistance.

6.3 Right to Deletion

Unless there is a legal obligation, you can request deletion of your personal information. After an account is closed, we permanently delete information once the required legal retention period has passed.

6.4 Right to Object to Processing

You can withdraw your consent at any time regarding marketing communications. Contact us via live chat or email to do so.

jilil provides services only to individuals aged 21 or above. We do not intentionally collect any personal information from minors. If we learn that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. We strictly follow the age verification process during registration.

Some information may be processed internationally for the operation of jilil's services. In such cases, we ensure that applicable data protection standards are being followed and that your information receives an equivalent level of protection. For transfers of information to third countries, we put in place appropriate contractual safeguards.

jilil may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email or through a notice on the platform. If you continue to use the platform after a change, it will be considered that you have agreed to the updated policy. Therefore, it is recommended to visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will try to respond as quickly as possible after receiving your request. Any concerns you have regarding the protection of your information will receive the highest priority from us.